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SuccessFactors Announces Fourth Quarter & Fiscal 2009 Results

-- Q409 bookings (revenue plus change in total deferred revenue) grows to an all-time high of $62.8 million, an increase of 34% year-over-year and 26% sequentially
-- Q409 revenue grows to $42.2 million; and total 2009 revenue grows to $153.1 million, an increase of 37% year-over-year
-- Q409 cash flow generated from operating activities improves to $8.2 million, an increase of 129% sequentially
-- 2009 cash flow generated from operating activities improves to $15.4 million, a $27.4 million improvement from cash flow used in operations of $12.0 million in 2008
-- Announces agreement to acquire Inform, to provide the first purpose built business analytics and workforce planning solution, accelerating SuccessFactors market-leading business execution software for approximately $40.5 million plus contingent consideration
-- Raises gross proceeds of approximately $215 million in follow-on offering
-- Provides revenue guidance for the first quarter 2010 and full fiscal year 2010 revenue of 17% annual growth to a range of between $178 million and $180 million

SAN MATEO, Calif., Feb 04, 2010 /PRNewswire via COMTEX/ -- SuccessFactors, Inc. (Nasdaq: SFSF) today announced results for its fourth quarter and fiscal 2009 which ended December 31, 2009.

(Logo: http://www.newscom.com/cgi-bin/prnh/20090602/SF26086LOGO)

"I'd like to thank our customers, colleagues, partners, investors, and analysts for an outstanding Q4 and 2009. In the worst economic year, SuccessFactors had our best year," said Lars Dalgaard, founder and CEO for SuccessFactors. "With organic year-over-year growth rates accelerating each quarter in 2009 to 34%, market revolutionizing innovation and acquisition, our customers buying more than before, cash flow increasing 129% over Q3, and with 6 million paying unique users on our Cloud platform, our aspiration to improve business execution for companies and institutions of any size, anywhere in the world, is accelerating. And 2010 is off to a great start."

SuccessFactors' results for the fourth quarter fiscal year 2009:

  • Q4 FY09 Revenue: For the quarter ended December 31, 2009, revenue was $42.2 million, compared to prior guidance of $39.3 million to $39.7 million, and compared to $33.0 million in the quarter ended December 31, 2008, an increase of approximately 28% year-over-year and an increase of 9% sequentially from Q309.
  • Q4 FY09 Gross Margin: For the quarter ended December 31, 2009, non-GAAP gross margin was 77%, compared to 71% a year ago. Non-GAAP gross margin excludes the effect of approximately $428,000 and $362,000 in stock-based compensation for the quarters ended December 31, 2009 and 2008, respectively.
  • Q4 FY09 Operating Margin: For the quarter ended December 31, 2009, non-GAAP operating margin was 2%, compared to negative 10% for the quarter ended December 31, 2008. Non-GAAP operating margin excludes the effect of approximately $3.0 million and approximately $2.7 million in stock-based compensation for the quarters ended December 31, 2009 and 2008, respectively.
  • Q4 FY09 Total Deferred Revenue: Total deferred revenue as of December 31, 2009 was $181.6 million, up approximately 13% sequentially from $161.0 million at September 30, 2009 and up approximately 21% year-over-year from $149.8 million at December 31, 2008.
  • Q4 FY09 Cash Flow Generated from Operations: For the quarter ended December 31, 2009, cash flow generated from operating activities was $8.2 million, up approximately 129% sequentially from $3.6 million and up approximately twelve-fold year-over-year from $0.7 million.
  • Q4 FY09 Net Income (Loss) per Common Share: On a GAAP basis, for the quarter ended December 31, 2009, the net loss per common share, basic and diluted, was $(0.04). The non-GAAP net income per common share, basic and diluted, was $0.01, which excludes approximately $3.0 million in stock-based compensation expense, compared to $0.01 in Q309 which excludes approximately $2.6 million of stock-based compensation and a loss of $(0.06) in Q408 which excludes approximately $2.7 million of stock-based compensation. GAAP and non-GAAP net loss per common share calculations for the fourth quarter of 2009 are based on 67.7 million weighted average shares outstanding.

SuccessFactors' results for fiscal year 2009:

  • FY 2009 Revenue: Fiscal 2009 revenue was $153.1 million, compared to prior guidance of $150.1 million to $150.6 million, and $111.9 million for FY 2008, an increase of 37%.
  • FY 2009 Cash Flow Generated from Operations: For the fiscal year ended December 31, 2009, the company generated $15.4 million of cash from its operating activities, as compared with the $12.0 million used in operations in fiscal 2008. Total cash, cash equivalents and marketable securities at December 31, 2009 were $323.2 million, up $220.9 million and 216% from the same date last year, and an increase of 189% sequentially from September 30, 2009.
  • FY 2009 Net Loss per Common Share: On a GAAP basis, the net loss per common share, basic and diluted, was ($0.21). The non-GAAP net loss per common share, basic and diluted, was ($0.04), which excludes approximately $10.4 million in stock-based compensation, compared to a non-GAAP loss per share of ($1.21) in fiscal 2008, an improvement of 97% year-over-year. The fiscal 2008 non-GAAP loss per share excludes approximately $8.6 million in stock-based compensation. For the basis of GAAP and non-GAAP net loss calculations, there were 59.5 million and 53.8 million weighted average shares outstanding during 2009 and 2008, respectively.

Additional Fourth Quarter Fiscal 2009 Highlights:

  • SuccessFactors announces a series of high-profile customers of its Business Execution Software Suite, including profiled customers ACE Hardware, Mercy Behavioral Health and Bechtel Corporation.
  • SuccessFactors announced a public follow-on offering of 13.8 million shares of its common stock at $15.50 per share. Taking into account the full exercise of the over-allotment option, total gross proceeds were approximately $215 million.
  • SuccessFactors joins PricewaterhouseCoopers Japan in one of the largest Human Capital Management Consulting partnerships in the country to help Japanese organizations drive improved business execution through delivery, consulting and additional management services.
  • SuccessFactors is named one of the fastest growing technology companies in North America by Deloitte's Technology Fast 500. The award recognizes SuccessFactors' 995 percent company growth over five years.
  • SuccessFactors hosts SuccessConnect Local Europe, its annual European user conference, and attracts more customers from across Europe than any other recent event of its time. Keynoted by CEO Lars Dalgaard and author and Financial Times columnist Richard Donkin, the November event highlighted customer success and continued European momentum. At the conference, COLT, a leading European provider of business communications, and Scapa, a global tape solutions specialist, announce they have deployed SuccessFactors software.
  • SuccessFactors supports the UK Launch of EuroCloud, Europe's first-ever Software-as-a-Service and cloud community, participating in its London launch event in November and pledging continued support.
  • SuccessFactors' Vice President of Cloud Computing Tom Fisher participates in the inaugural cloud computing conference Business Cloud Summit in London to speak on "The Great Cloud Debate" panel with other C-level executives within the industry.
  • SuccessFactors announces that PayScale has joined its SuccessCloud Technology Partner Program, to provide joint customers with highly accurate, customized and real-time market compensation data though the Business Execution Platform. Momentum in SuccessCloud partnerships and integrations bring greater value and enhanced functionality to the SuccessFactors Business Execution Suite.
  • SuccessFactors CEO Lars Dalgaard keynotes the opening of the SIIA OnDemand 2009 Conference, presenting "The New Era of Cloud Computing" on how the next generation of cloud computing solutions will help manage the more complex aspects of business and give companies the tools to execute and ensure maximum performance.

Additional Fiscal 2009 Highlights:

  • SuccessFactors unveils Business Execution Software (BizX). The September launch of Business Execution (BizX) Software accelerated interest from both new and existing customers.
  • SuccessFactors details its Business Execution Product Road Map and launches its first Strategy Deployment Solution. This offering helps executives set overall business objectives, align them throughout the organization and gain visibility into how people and lines of business are executing against that strategy. The Strategy Deployment Solution includes: Metrics Navigator, SuccessIndicators, Objective Alignment Spotlight, Objective Cascading, Employee Search and Collaboration Tools, Business Execution Survey, and Business Execution Services.
  • SuccessFactors launches BizX Recruiting Managementat HR Tech as the first and only application that brings together external data and internal success metrics to enable companies to hire the right people, at the right time, for the right jobs, and accelerate top line and bottom line growth. Siemens AG will be the first SuccessFactors customer to roll out the newest release to its 420,000 users - one of the largest SaaS implementations globally, across 80 countries in 20 languages.
  • Strong annual results are driven by the continued momentum of Business Execution Software, expansion around the globe, increased sales to new customers, and upsells to existing customers, including BP, EMC, Gulfstream, Nestle, Nokia, New York Life, Ceridian Corporation, Columbia Sportswear Company, DHL do Brasil, Eurostar International, First American Corporation, iRobot Corporation, Kawasaki Motors Manufacturing Corp. U.S.A., OnMobile Global Limited, Sekisui Fuller Co. Ltd., Spectrum Health Corporation, The Cheesecake Factory Incorporated, The JM Smucker Company, The Nielsen Company, United Regional Health Care System, Univar Inc., and Blackrock.
  • SuccessFactors added notable new SMB customers City of Brandon Manitoba, Seoul Metropolitan Office of Education, New York Racing Association, Inc, Bank of Marin, Sacramento River Cats, TriNetHR Corporation, Box.net, Acuity Inc., Daptiv, Guardian Industries Corp., Capstone Holdings Group L.L.C., and Discover Technology.
  • SuccessFactors announces the availability of SuccessFactors Express, the instant, easy-to-use Performance Management solution to help small, emerging, high-growth companies to instantly create a performance review process, as well as track progress against critical company goals to ensure success of their small business. Ceridian is reselling SuccessFactors Express as Ceridian Performance Management Express.
  • SuccessFactors signs the world's largest enterprise cloud deployment with Siemens AG for 420,000 users. The electronics and electrical engineering giant has purchased a global enterprise subscription of virtually all of SuccessFactors' modules to link strategy and executed business results with its worldwide corporate talent management vision, for 420,000 users across 80 countries in 20 different languages.
  • SuccessFactors hosts more than 1,000 customers and prospects over a two week period across the country - for the first time bringing SuccessFactors' annual user conference to its users via its 2009 SuccessConnect Localevents, with keynotes from Vail Resorts in San Francisco, Ingersoll Rand in Chicago, and VWR International in New York City.
  • SuccessFactors launches Employee Central, a revolutionary new product for organizational insight and social collaboration for the enterprise. Employee Central is a new module on the SuccessFactors Performance and Talent Management Platform that allows companies to maintain centralized employee information with deeply integrated social networking and collaboration, giving employees, managers and executives a single, real-time hub to have a more complete picture of their people. For more product information please visit: http://www.successfactors.com/employee-central/.
  • SuccessFactors announces the availability of EasyReviews, a free, web-based solution for managers to create fast and professional performance reviews for up to 10 users. More information can be found at http://www.easyreviews.com/ or http://www.successfactors.com/easyreviews/.
  • SuccessFactors appoints former VP of Technology Strategy and acting CTO at eBay and technology industry veteran, Tom Fisher, to lead SuccessFactors' cloud strategy and third party developer programs as Vice President of Cloud Computing.
  • SuccessFactors appoints former Yahoo! Executive, Dmitri Krakovsky, as Vice President of Product Management. Previously, Krakovsky was vice president of business and marketplace operations, and sponsored search at Yahoo! He also held vice president of product positions for Yahoo!'s advertiser and publisher group and small business services. Before joining Yahoo! in 2005, Krakovsky spent five years at Intuit where he led the product management team for small-business accounting software, QuickBooks.

Inform Acquisition:

Earlier today, SuccessFactors announced an agreement to acquire Inform, the global leader in analytics and workforce planning. The addition of this innovative technology and team accelerates SuccessFactors' offerings, expanding our customers' ability to solve their biggest problem - bridging the gap between strategy and results. Under the terms of the acquisition agreement, SuccessFactors will pay $25.5 million in cash and approximately $15 million in SuccessFactors common stock for Inform, with additional contingent consideration payable based on the fulfillment of continuing employment and the achievement of specified growth targets.

On a pro forma basis and excluding the write-down of the deferred revenue balance and any contingent consideration expense, the acquisition is expected to be neutral to SuccessFactors' net income.

The acquisition is expected to close in Q3 2010, subject to customary closing conditions.

For more information please visit http://www.successfactors.com/inform/. Inform Business Impact was previously known as Infohrm Pty Ltd. (pronounced "Inform").

Guidance:

SuccessFactors is providing guidance for its first quarter and full fiscal year 2010, as of February 4th, 2010.

  • Q1 FY10: Revenue for the company's first fiscal quarter is projected to be in the range of approximately $43.0 million to $43.5 million. Non-GAAP net income per common share, basic and diluted, is expected to be approximately breakeven. Non-GAAP net income per common share estimates exclude the effects of estimated stock-based compensation expense and assume an average weighted share count outstanding of approximately 71.9 million shares.
  • Full Year 2010: The company is initiating guidance for full fiscal 2010 revenue of approximately $178 million to $180 million, or approximately 17% annual growth from fiscal year 2009. The company expects the non-GAAP net income per common share for fiscal 2010 to be approximately breakeven. Non-GAAP net loss per common share estimates exclude the effects of estimated stock-based compensation expense and assume an average weighted share count of approximately 72.6 million shares.

Q409 and 2009 Financial Results Conference Call:

SuccessFactors will host a conference call today at 2:00 p.m. (PST) / 5:00 p.m. (EST) to discuss the fourth quarter and fiscal 2009 financial results with the investment community. A live web broadcast of the event will be available on SuccessFactors' Investor Relations website at http://www.successfactors.com/investor. A live domestic dial-in is available at (866) 923-9739 or (706) 634-0915 internationally. A domestic replay will be available at (800) 642-1687 or (706) 645-9291 internationally, passcode 49935456, and available via webcast replay until February 12th, 2010.

Use of Non-GAAP Financial Information:

SuccessFactors provides quarterly and annual financial statements that are prepared in accordance with generally accepted accounting principles (GAAP). To help understand SuccessFactors' past financial performance and future results, SuccessFactors has supplemented its financial results that it provides in accordance with GAAP, with non-GAAP financial measures. The method SuccessFactors uses to produce non-GAAP financial results is not computed according to GAAP and may differ from the methods used by other companies. The non-GAAP measures used by SuccessFactors in this press release exclude the impact of stock-based compensation expense. SuccessFactors' reference to these non-GAAP financial results should be considered in addition to results that are prepared under current accounting standards but should not be considered as a substitute for, or superior to, the financial results that are presented as consistent with GAAP. SuccessFactors' management uses the supplemental non-GAAP financial measures internally to understand, manage and evaluate SuccessFactors' business and make operating decisions. These non-GAAP financial measures are among the factors SuccessFactors' management uses in planning for and forecasting future periods. Reconciliation to the nearest GAAP financial measures of the non-GAAP financial measures is included in this press release.

About SuccessFactors, Inc.

SuccessFactors is the global leader in Business Execution Software. The SuccessFactors Business Execution Suite improves business alignment and people performance to drive breakthrough results for companies of all sizes, anywhere in the world. More than 6 million users and 3,000 companies leverage SuccessFactors every day. To learn more, visit: http://www.successfactors.com/.

Execution Is The Difference(TM)

Follow us: http://twitter.com/SuccessFactors

Fan us: http://facebook.com/SuccessFactors

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995:

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements are SuccessFactors' current expectations and beliefs.

These forward-looking statements include statements about expect revenue, non-GAAP net income, cash flow from operations, timing of the closing of the proposed acquisition, financial impact of the acquisition and market size. Factors that could cause actual results to differ materially from those contemplated by these forward-looking statements include: our ability to retain customers and to experience high customer renewal rates; whether customers renew their agreements for additional modules or users; pricing pressures; the uncertain impact of the overall global economic slowdown, including on customers, prospective customers and partners, renewal rates and length of sales cycles; the fact that the business execution market is at an early stage of development, and may not develop as rapidly as we anticipate; risks related to the integration of Inform, including retaining customers and employees and managing geographically-dispersed operations; competitive factors; outages or security breaches; our ability to develop, and market acceptance of, new services; our ability to continue to sell our services outside the HR area; our ability to manage our growth; our ability to successfully expand our sales force and its effectiveness; whether our resellers and other partners will be successful in marketing our products; our ability to continue to manage expenses; the impact of unforeseen expenses; and general economic conditions worldwide. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Further information on these and other factors that could affect our financial results is included in the section entitled "Risk Factors" in our Annual Report on Form 10-K and in our most recent report on Form 10-Q and in other filings we make with the Securities and Exchange Commission from time to time.

These documents are or will be available in the SEC Filings section of the Investor Relations section of our website at www.successfactors.com/investor. Information on our website is not part of this release.


    CONTACT:         Dominic Paschel
                     SuccessFactors, Inc.
                     Public & Investor Relations
                     415-262-4641
                     dpaschel@successfactors.com



                               SuccessFactors, Inc.
                       Condensed Consolidated Balance Sheets
                                  (in thousands)


                                     As of December 31,   As of December 31,
                                                    2009                 2008
                                                    ----                 ----
                                                (unaudited)                (1)
    Assets:
    Current assets:
        Cash and cash equivalents                $76,618              $69,859
        Marketable securities                    246,629               32,505
        Accounts receivable, net of
         allowance for doubtful
         accounts                                 57,611               44,446
        Deferred commissions                       5,950                5,721
        Prepaid expenses and other
         current assets                            5,679                3,224
                                                   -----                -----
            Total current assets                 392,487              155,755
    Restricted cash                                  931                1,248
    Property and equipment, net                    5,787                6,933
    Deferred commissions, net of
     current portion                               9,233                6,292
    Other assets                                     259                  198
                                                     ---                  ---
            Total assets                        $408,697             $170,426
                                                ========             ========

    Liabilities and stockholders' equity (deficit):
    Current liabilities:
        Accounts payable                            $794               $1,960
        Accrued expenses and other
         current liabilities                       7,220                8,777
        Accrued employee
         compensation                             14,546               12,159
        Deferred revenue                         160,356              128,940
        Current portion of capital
         lease obligations                             -                   37
                                                      --                   --
            Total current
             liabilities                         182,916              151,873
    Capital lease obligations, net
     of current portion                                -                   19
    Deferred revenue, net of
     current portion                              21,268               20,858
    Long-term taxes payable                        1,643                  855
    Other long-term liabilities                      367                2,197
                                                     ---                -----
            Total liabilities                    206,194              175,802

    Stockholders' equity (deficit):
        Common stock                                  72                   56
        Additional paid-in capital               421,419              200,907
        Accumulated other
         comprehensive income                        (89)                 (74)
        Accumulated deficit                     (218,899)            (206,265)
                                                --------             --------
            Total stockholders'
             equity (deficit)                    202,503               (5,376)

                                                --------             --------
            Total liabilities and
             stockholders' equity
             (deficit)                          $408,697             $170,426
                                                ========             ========
    (1)  The condensed consolidated balance sheet as of December 31, 2008 has
         been derived from the audited financial statements as of that date,
         but does not include all of the information and footnotes required by
         accounting principles generally accepted in the United States for
         complete financial statements.





                               SuccessFactors, Inc.
                  Condensed Consolidated Statements of Operations
                  (unaudited, in thousands, except per share data)

                                            Three Months
                                                Ended           Year Ended
                                            December 31,       December 31,
                                            ------------       ------------
                                            2009     2008      2009      2008
                                            ----     ----      ----      ----

    Revenue                              $42,209  $33,026  $153,054  $111,913
    Cost of revenue (1)                   10,056   10,069    35,323    38,836
                                          ------   ------    ------    ------
    Gross profit                          32,153   22,957   117,731    73,077
                                          ------   ------   -------    ------

    Operating expenses: (1)
        Sales and marketing               21,306   22,066    80,431    92,187
        Research and development           6,460    5,110    24,427    23,085
        General and administrative         6,453    4,839    24,995    24,744
        Gain on settlement of
         litigation, net                       -   (3,132)        -      (971)
                                               -   ------         -      ----
            Total operating expenses      34,219   28,883   129,853   139,045
                                          ------   ------   -------   -------

    Loss from operations                  (2,066)  (5,926)  (12,122)  (65,968)

    Interest income (expense) and
     other, net                              (13)     155       810     1,780
                                             ---      ---       ---     -----
    Loss before provision for income
     taxes                                (2,079)  (5,771)  (11,312)  (64,188)

    Provision for income taxes              (580)    (208)   (1,322)     (764)
                                            ----     ----    ------      ----
    Net loss                             $(2,659) $(5,979) $(12,634) $(64,952)
                                         =======  =======  ========  ========

    Net loss per common share, basic
     and diluted                          $(0.04)  $(0.11)   $(0.21)   $(1.21)
                                          ======   ======    ======    ======

    Shares used in computing net loss
     per common share, basic and diluted  67,674   55,794    59,534    53,803
                                          ======   ======    ======    ======



    (1) Amounts include stock-based compensation expenses as follows:

                                           Three Months
                                               Ended           Year Ended
                                           December 31,       December 31,
                                           ------------       ------------
                                            2009     2008      2009      2008
                                            ----     ----      ----      ----
    Cost of revenue                         $428     $362    $1,417    $1,053
    Sales and marketing                    1,218    1,376     4,451     4,084
    Research and development                 450      308     1,354     1,099
    General and administrative               902      651     3,195     2,368





                              SuccessFactors, Inc.
               Condensed Consolidated Statements of Cash Flows
                           (unaudited, in thousands)

                                     Three Months Ended      Year Ended
                                        December 31,       December 31,
                                        ------------       ------------
                                         2009     2008      2009      2008
                                         ----     ----      ----      ----

    Cash flow from operating activities:
        Net loss                      $(2,659) $(5,979) $(12,634) $(64,952)
        Adjustments to reconcile net
         loss to net cash provided by
         (used in) operating
         activities:
            Depreciation and
             amortization               1,049    1,208     3,964     3,885
            Loss (gain) on
             retirement/impairment
             of fixed asset                 1      257       (62)      193
            Amortization of
             deferred commissions       1,984    1,659     7,383     6,572
            Stock-based
             compensation expense       2,998    2,697    10,417     8,604
            Changes in assets and
             liabilities:
              Accounts receivable     (14,749)  (3,867)  (13,165)   (2,374)
              Deferred commissions     (4,716)  (2,028)  (10,553)   (7,043)
              Prepaid expenses and
               other current assets     1,316    1,010    (2,455)     (877)
              Other assets                263       82       (61)      102
              Accounts payable            585   (2,429)   (1,166)   (1,635)
              Accrued expenses and
               other current
               liabilities                665     (738)   (1,470)    2,142
              Accrued employee
               compensation               426   (5,102)    2,387    (6,106)
              Long-term taxes
               payable                    233      203       788       855
              Other liabilities           193      (35)      201      (179)
              Deferred revenue         20,607   13,741    31,826    48,788
                                       ------   ------    ------    ------
                  Net cash provided
                   by (used in)
                   operating
                   activities           8,196      679    15,400   (12,025)
                                        -----      ---    ------   -------

    Cash flow from investing
     activities:
        Restricted cash                   120      176       317      (284)
        Capital expenditures           (1,320)    (279)   (2,844)   (4,479)
        Proceeds from sale of assets        -        -        88         -
        Purchases of available-for-
         sale securities             (210,580)  (3,044) (323,537)  (78,086)
        Proceeds from maturities of
         available-for-sale
         securities                    30,665   30,659   104,654    46,160
        Proceeds from sales of
         available-for-sale
         securities                     3,988        -     4,534     7,983
                                        -----        -     -----     -----
                  Net cash (used
                   in) provided by
                   investing
                   activities        (177,127)  27,512  (216,788)  (28,706)
                                     --------   ------  --------   -------

    Cash flow from financing activities:
        Proceeds from exercise of
         stock options, net             1,507      272     5,025     1,480
        Proceeds from early
         exercise of stock options,
         net                                -        -         -       162
        Proceeds from public
         offering, net of offering
         costs                        203,055        -   203,055    26,885
        Principal payments on
         capital lease obligations        (29)      (9)      (56)      (34)
                                          ---       --       ---       ---
                  Net cash provided
                   by financing
                   activities         204,533      263   208,024    28,493
                                      -------      ---   -------    ------

    Effect of exchange rate changes
     on cash and cash equivalents         (22)     (87)      123      (177)
                                          ---      ---       ---      ----
    Net increase (decrease) in cash
     and cash equivalents              35,580   28,367     6,759   (12,415)
    Cash and cash equivalents at
     beginning of period               41,038   41,492    69,859    82,274
                                       ------   ------    ------    ------
    Cash and cash equivalents at
     end of period                    $76,618  $69,859   $76,618   $69,859
                                      =======  =======   =======   =======





                                SuccessFactors, Inc.
                    Reconciliation of GAAP to Non-GAAP Measures
                  (unaudited, in thousands, except per share data)

                                         Three Months
                                            Ended             Year Ended
                                        December 31,        December 31,
                                        -------------       -------------
                                        2009     2008       2009       2008
                                        ----     ----       ----       ----
    Bookings reconciliation:
      Revenue                        $42,209  $33,026   $153,054   $111,913
                                     -------  -------   --------   --------

      Ending total deferred revenue  181,624  149,798    181,624    149,798
      Less:  Beginning total
       deferred revenue              161,016  136,057    149,798    101,010
                                     -------  -------    -------    -------
      Change in total deferred
       revenue                        20,608   13,741     31,826     48,788
                                      ------   ------     ------     ------

                                     -------  -------   --------   --------
      Bookings (revenue plus change
       in total deferred revenue)    $62,817  $46,767   $184,880   $160,701
                                     =======  =======   ========   ========


    Net loss and net loss per share
     reconciliations:
      GAAP net loss                  $(2,659) $(5,979)  $(12,634)  $(64,952)
      (a) Stock-based compensation     2,998    2,697     10,417      8,604
                                       -----    -----     ------      -----
      Non-GAAP net income (loss)
       excluding stock-based
       compensation expense             $339  $(3,282)   $(2,217)  $(56,348)
                                        ====  =======    =======   ========

      GAAP net loss per common
       share - basic and diluted      $(0.04)  $(0.11)    $(0.21)    $(1.21)
                                      ======   ======     ======     ======
      Non-GAAP net income (loss)
       per common share (excluding
       stock-based compensation
       expense) - basic and diluted    $0.01   $(0.06)    $(0.04)    $(1.05)
                                       =====   ======     ======     ======

      GAAP shares used in computing
       net loss per common share,
       basic and diluted              67,674   55,794     59,534     53,803
                                      ======   ======     ======     ======

    Total spend reconciliation:
      GAAP total cost of revenue
       and operating expenses        $44,275  $38,952   $165,176   $177,881
      (a) Stock-based compensation     2,998    2,697     10,417      8,604
                                       -----    -----     ------      -----
      Non-GAAP total cost of
       revenue and operating
       expenses (total spend)        $41,277  $36,255   $154,759   $169,277
                                     =======  =======   ========   ========

    Gross profit and gross margin
     reconciliations:
      GAAP gross profit              $32,153  $22,957   $117,731    $73,077
      (b) Stock-based compensation
       in cost of revenue                428      362      1,417      1,053
                                         ---      ---      -----      -----
      Non-GAAP gross profit          $32,581  $23,319   $119,148    $74,130
                                     =======  =======   ========    =======

      GAAP gross margin percentage        76%      70%        77%        65%
                                          ==       ==         ==         ==
      Non-GAAP gross margin
       percentage                         77%      71%        78%        66%
                                          ==       ==         ==         ==

    Cost of revenue reconciliation:
      GAAP cost of revenue           $10,056  $10,069    $35,323    $38,836
      (b) Stock-based compensation
       in cost of revenue                428      362      1,417      1,053
                                         ---      ---      -----      -----
      Non-GAAP cost of revenue        $9,628   $9,707    $33,906    $37,783
                                      ======   ======    =======    =======

    Total operating expenses
     reconciliation:
      GAAP operating expenses        $34,219  $28,883   $129,853   $139,045
      (c) Stock-based compensation
       in operating expenses           2,570    2,335      9,000      7,551
                                       -----    -----      -----      -----
      Non-GAAP operating expenses    $31,649  $26,548   $120,853   $131,494
                                     =======  =======   ========   ========

    Total sales and marketing
     reconciliation:
      GAAP sales and marketing       $21,306  $22,066    $80,431    $92,187
      (d) Stock-based compensation
       in sales and marketing          1,218    1,376      4,451      4,084
                                       -----    -----      -----      -----
      Non-GAAP sales and marketing   $20,088  $20,690    $75,980    $88,103
                                     =======  =======    =======    =======

    Total research and development
     reconciliation:
      GAAP research and development   $6,460   $5,110    $24,427    $23,085
      (e) Stock-based compensation
       in research and development       450      308      1,354      1,099
                                         ---      ---      -----      -----
      Non-GAAP research and
       development                    $6,010   $4,802    $23,073    $21,986
                                      ======   ======    =======    =======

    Total general and administrative
     reconciliation:
      GAAP general and
       administrative expenses        $6,453   $4,839    $24,995    $24,744
      (f) Stock-based compensation
       in general and
       administrative                    902      651      3,195      2,368
                                         ---      ---      -----      -----
      Non-GAAP general and
       administrative                 $5,551   $4,188    $21,800    $22,376
                                      ======   ======    =======    =======

    Operating margin reconciliation:
      GAAP loss from operations      $(2,066) $(5,926)  $(12,122)  $(65,968)
      (b) Stock-based compensation
       in cost of revenue                428      362      1,417      1,053
      (d) Stock-based compensation
       in sales and marketing          1,218    1,376      4,451      4,084
      (e) Stock-based compensation
       in research and development       450      308      1,354      1,099
      (f) Stock-based compensation
       in general and
       administrative                    902      651      3,195      2,368
                                         ---      ---      -----      -----
      Non-GAAP  income (loss) from
       operations less stock-based
       compensation                     $932  $(3,229)   $(1,705)  $(57,364)
                                        ====  =======    =======   ========

      Revenue                        $42,209  $33,026   $153,054   $111,913
                                     -------  -------   --------   --------
      Non-GAAP operating margin
       percentage                          2%     (10%)       (1%)      (51%)
                                          ==      ===         ==        ===





SOURCE SuccessFactors, Inc.

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